local seo Archives - Best Version Media Bringing People Together Mon, 25 Aug 2025 18:43:19 +0000 en-US hourly 1 https://wordpress.org/?v=6.3 https://www.bestversionmedia.com/wp-content/uploads/2023/09/cropped-BVM_Logo_2023_Round_White-Background-Favicon-18-32x32.png local seo Archives - Best Version Media 32 32 The Local SEO Advantage: How Online Listings Can Drive Real Results https://www.bestversionmedia.com/the-local-seo-advantage-how-online-listings-can-drive-real-results/ Tue, 26 Aug 2025 13:00:00 +0000 https://www.bestversionmedia.com/?p=8151 Local businesses can unlock significant growth by claiming and optimizing their online listings. Whether you’re a neighborhood coffee shop, a plumbing service or a local law firm, SEO is a powerful way to put your business on the map, both literally and digitally. Local online listings are free, high-impact digital assets that connect businesses to […]

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Local businesses can unlock significant growth by claiming and optimizing their online listings. Whether you’re a neighborhood coffee shop, a plumbing service or a local law firm, SEO is a powerful way to put your business on the map, both literally and digitally.

Local online listings are free, high-impact digital assets that connect businesses to nearby customers through platforms like Google, Bing, Yelp, Apple Maps and several other directories. These listings allow local consumers to find accurate contact information, hours of operation and even real-time reviews, all helping to drive foot traffic, calls and conversions.

According to Bright Local and SOCi, 80% of consumers in the United States search online for a local business on a weekly basis, with 32% doing so daily. If businesses aren’t optimizing their local listings, they are missing out on one of the most cost-effective digital marketing strategies available.

Here’s a closer look at why online listings remain one of the most overlooked marketing tools, the impact they can have on businesses and how to optimize listings in order to rank higher in search results.

Local Listings: The Unsung Hero of Digital Marketing

Online listings include mentions of the name, address and phone number (NAP) of your business on directory platforms. These listings act as digital breadcrumbs, which are small pieces of online data left behind by users or businesses that search engines use to validate and rank businesses in local search results.

The most influential listing comes on your Google Business Profile, which directly impacts Google Search and Google Maps results. According to Bright Local, the most trusted platforms for researching local businesses are Google and Google Maps. Yext notes that businesses with a complete Google Business Profile are 2.7x more likely to be found reputable by customers. Consumers are also 70% more likely to visit and 50% more likely to purchase from businesses with complete and accurate profiles.

However, it is important to remain consistent across other platforms as well, like Bing Places, Yelp, Facebook, Apple Maps and other industry-specific directories. Doing so will further strengthen the visibility and credibility of your business.

Even with the proven power that online listings provide, some businesses still tend to leave them unclaimed, or filled with outdated, inconsistent information. According to Bright Local, 62% of consumers will avoid using a business if they find incorrect information online, further highlighting the importance of accurate listings.

Why Online Listings Matter More Than You Might Think

The goal of search engines is to deliver the most accurate and relevant results to users. When businesses have consistent, complete and verified listings across the web, search algorithms view them as trustworthy and relevant. Those factors directly influence rankings in local search results.

One of the most valuable spots for local businesses to be featured in search results is the Google Local Pack, also known as the Map Pack or 3-Pack, featuring three prominent business listings alongside a map of business locations containing NAP information and customer ratings when a user makes a location-based search. 

Appearing in these results can be vital for increased visibility and conversions, as 42% of searchers click on Google Local Pack results for local queries, according to backlinko.com. Moreover, reliqus.com notes that 92% of consumers are more likely to choose a business that appears on the first page of search engine results.

Here’s a closer look at what well-optimized listings can achieve:

 

  • Improve local search visibility – this can be accompanied by appearing in Google’s Local Pack
  • Increase trust and credibility – consistent and complete profiles signal greater credibility to potential consumers
  • Drive direct conversions – listings can often include impactful calls-to-action (CTAs), ranging from “call now” to “get directions,” influencing users to take the next step toward a purchasing decision
  • Collect and showcase reviews – user-generated content like reviews are significant parts of online presence, boosting social proof and SEO

A local business that ensures its name, address, hours and website are updated on Google, Yelp and Apple Maps, among other directories, is significantly more likely to outperform a competitor with an unclaimed or inconsistent online presence, even if that competitor offers better prices or quality.

Common Mistakes Businesses Make With Listings

Even while attempting to manage online listings, businesses can still be prone to some common mistakes, including:

1. Not claiming listings

Unclaimed profiles can be edited by third parties or competitors and are often filled with incorrect information. That is particularly true with Google Business Profile, but it is important for companies to not overlook updating other directories.

2. Inconsistent or outdated NAP data

Search engines cross-reference multiple listings to verify accuracy. Any inconsistencies, even something as small as listing “Street” vs. “St.,” can have an impact and ultimately hurt ranking. Inconsistent NAP data can also decrease trust, as 46% of consumers lose trust in a business after seeing an incorrect address, while 45% lose trust after encountering an incorrect phone number, according to Bright Local.

3. Ignoring reviews

Reviews go hand-in-hand with listings as a significant part of maintaining a positive online reputation. Like listings, reviews influence consumer decisions and SEO. Reviews that go unmanaged or aren’t responded to can create a perception of disengagement and a lack of trust among potential consumers. Inaccurate listings can also be a catalyst for negative reviews. In its Local Consumer Review Survey, Bright Local notes that only 47% of consumers would consider using a business that doesn’t respond to reviews, while 63% of consumers said seeing mostly negative reviews would make them lose trust in a business. 

4. Neglecting categories and photos

Choosing the wrong category for your business, or none at all, can quickly bury your listing. In addition, high-quality photos and a thorough business description can help convert views into customers. BizIQ.com notes that Google believes listings with photos receive 42% more requests for directions and 35% more click-throughs to business websites.

The SEO Ripple Effect of Local Listings

The biggest goal of optimized listings is often increasing your ranking in search results. However, the entire digital footprint of a business can be impacted through:

 

  • Increased website traffic – Listings often drive qualified traffic to your website, which can in turn impact some important SEO signals like increasing session duration and reducing bounce rate.
  • Enhanced mobile discovery – According to Semrush, over 60% of Google searches begin on mobile devices. That means accurate listings can help potential customers who may be nearby find you fast.
  • Voice search optimization – Many voice assistants like Siri, Alexa and Google Assistant pull business info directly from listings, giving your company another opportunity to be placed in front of potential consumers.
  • AI – With the continued rise of AI in search, the importance of structured and accurate data has only increased, as these tools rely on verified and up-to-date listings to provide users with instant answers. According to Near Media, 32% of U.S. adults think that AI would provide a better experience and outcome than typical search when looking for a local business, further highlighting AI’s emergence within the marketing space. While AI provides another opportunity for your business to appear in front of potential consumers, failing to maintain accuracy can lead to misinformation, lost leads and reputational harm.

Proper listing management can also have an indirect impact on mitigating reputation damage. A quick, professional response to a negative review can be seen by potential consumers as they come across your business and can build goodwill and trust. The active engagement can also signal to search engines that your business is credible and responsive, further influencing visibility in search rankings. 

How to Optimize Your Listings: A Quick Checklist

Claiming and optimizing your listings is a relatively simple process, but it does require attention to detail. Here’s a list of steps to follow.

1. Claim your Google Business Profile and accounts on any other directories

2. Ensure NAP consistency across all platforms

3. Add high-quality photos (interior, exterior, products, team, etc.)

4. Choose the correct primary and secondary business categories

5. Write a compelling business description that includes relevant keywords

6. Update hours of operation and include any special holiday hours

7. Monitor and respond to reviews regularly

8. Use a listing management tool to sync across platforms

Listings should be checked and updated whenever a change occurs within your business, such as new hours, new products or services, a new phone number or address, or holiday closures. Even if there are no recent changes, it is a good practice to double check your online listings regularly.

Ultimately, optimizing local listings is not a standalone strategy, but should be part of a successful marketing mix for businesses that also includes things like an optimized business website and successful digital ad campaigns

Still, the importance of listings cannot be understated, as they have essentially become a digital version of the yellow pages as a real-time, interactive hub for customer engagement. With the SEO value they can provide businesses at no cost, each step above should be thoroughly completed in order to gain a local edge, improve online visibility and build lasting customer relationships.

Real-World Examples of the Benefits of Online Listings

Kaycan

Kaycan, a manufacturer and distributor of exterior building products since 1974 with multiple branches across the United States and Canada, aimed to grow its online presence. Partnering with Digital Giants, the company sought to increase its visibility on Google Search and Google Maps while increasing engagement at its various locations.

By optimizing its Google Business Profile and posting more content, Kaycan saw a 112% increase on views on Google Search and Google Maps, while its stores appeared in 119% more searches.

Bayada

A few years ago Bayada, a home health care provider since 1975, sought to continue driving local intent while maintaining a strong online presence. To do so, the company aimed to invest more in its digital marketing strategy, focusing on consistent and accurate information across local directories for its various locations.

Partnering with Yext to ensure more accurate and real-time listing information, Bayada launched listings for 267 office locations, immediately seeing improved digital engagement with over 4,000 website visits stemming from Google Business Profile searches in just one month. Bayada also saw page sessions grow by 82% within one year of its new strategy.

Law Office of Thomas O. Mason

The Law Office of Thomas O. Mason, also known as Mason Law Firm, has been serving the local community of Lynn, Massachusetts since 1996. A few years ago, the law firm lacked an online presence and sought to rapidly increase its online visibility.

While partnering with Monster Ranking, the law firm updated its Google Business Profile with up-to-date and accurate information, as well as high-quality images. It also targeted relevant local search terms while creating valuable content that highlighted the firm’s specialties. The results led to increased online visibility, more client inquiries and more appointments. The law firm also ranked within the top two on Google Maps for all targeted keywords in just three months.

As evidenced above, online listings provide multiple benefits, beginning with businesses seeing success thanks to increased discoverability, credibility and conversions without spending. The benefits also trickle down to consumers, as they have the ability to find accurate, trustworthy information that leads to faster and better experiences. Communities can benefit as well, as they gain better access to local services and businesses, perhaps driving local economic growth.

Best Version Media Can Help Your Business Manage Online Listings

Best Version Media helps businesses increase their online presence through management of online reviews and listings, all from one dashboard. 

By overseeing listings across multiple directories, maps and search engines, BVM can help put your business in position to increase visibility, trust and conversions.

Connect with BVM today to optimize your online presence.

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Schema Markup Explained: A Local SEO Strategy Every Business Needs https://www.bestversionmedia.com/schema-markup-explained-a-local-seo-strategy-every-business-needs/ Tue, 12 Aug 2025 13:00:00 +0000 https://www.bestversionmedia.com/?p=8125 One of the main goals for every local business is boosting visibility on Google and other search engines. There are several strategies businesses can employ to improve their SEO, but one of the most significant, yet underutilized tools is schema markup. Schema markup is structured data added to a website’s HTML that helps search engines […]

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One of the main goals for every local business is boosting visibility on Google and other search engines. There are several strategies businesses can employ to improve their SEO, but one of the most significant, yet underutilized tools is schema markup.

Schema markup is structured data added to a website’s HTML that helps search engines better understand a website’s content. It helps local businesses stand out in search engine results pages (SERPs) through rich snippets, also known as rich results, which are enhanced search results that display engaging information like ratings, prices or images, assisting users in finding what they’re looking for while prominently featuring a business.

As a result, schema markup can help increase click-through rates (CTRs), drive local traffic and improve overall ranking. According to backlinko.com, 72.6% of pages on the first page of Google Search results use schema. 

Whether you run a local coffee shop or a high-profile dental practice, implementing schema markup is one of the most effective ways available to boost your online presence. Here’s a closer look at schema markup, why it benefits local businesses and how to add it to your website.

An In-Depth Look at Schema Markup

Schema markup was introduced in 2011 by major search engines like Google, Bing and Yahoo through schema.org, with the goal of helping search engines better understand web content. Schema is a standardized vocabulary used to markup structured data, which involves organizing and describing information on a webpage by conveying additional information that helps search engines interpret your website. 

Ultimately, schema markup is defined as a form of structured data written in code, typically JSON-LD (JavaScript Object Notation for Linked Data). Schema markup can also be implemented through microdata, typically best used for simple sites, or RDFa (resource description framework in attributes). However, JSON-LD – a lightweight, structured data format used to express linked data in a way that is easy for both humans and machines to read and write – is typically the recommended option as it’s less prone to user errors and isn’t impacted by layout changes. 

Schema markup tells search engines exactly what the content on your page means beyond just what it says, helping them differentiate between types of businesses. Essentially, it can be viewed as a translator between your website and search engines. While search engines are advanced, they still benefit from detailed clues about content’s context. A prime example is mentioning the word “Apple” on your website. Schema markup can clarify whether you mean the fruit or the tech giant. 

For local businesses, this means helping Google recognize your name, address, phone number, business hours, reviews and more, all in a way that’s optimized for local search results. Keeping consistency across all platforms also remains important when it comes to schema markup, and your overall online presence. NAP (name, address, phone number) data should be in sync with what is published on your Google Business Profile and elsewhere. Meanwhile, in-depth keyword research and a strong content strategy can be keys to successful markup as well.

Why Local Businesses Should Use Schema Markup

Appearing in the top spots of Google’s Local Pack or map listings can make or break a small business. In turn, businesses are applying several SEO practices to ensure they rank near the top of search results. According to HubSpot and SEO Expert, 92% of searchers pick businesses on the first page of local search results. Schema markup can benefit SEO by improving:

  • Search visibility – Pages with structured data can appear with rich snippets, which include additional information that is valuable to potential consumers like ratings, prices and operating hours. Appearing within rich snippets is one of the most eye-catching features in search results.
  • Voice search readiness – Schema helps digital assistants like Siri or Google Assistant answer voice queries accurately. This can be an important element to attract customers as voice search continues to grow.
  • AI visibility – AI use in search engines and virtual assistants has increased the importance of adding structured data to your website. Through platforms like ChatGPT, Gemini or Bing Chat, structured data plays a vital role in helping your landing page appear in front of consumers who may be looking for an answer or solution in a matter of seconds. Structured data helps AI systems deliver accurate information thanks to improved contextual understanding.
  • Local Pack rankings – Structured data can play a role in enhancing eligibility in Google’s Local Pack, which is the map and business listings box that appears for local intent searches. Again, this can significantly boost visibility and help your business appear in front of a wider audience, leading to more conversions.
  • CTRs – Businesses that have eye-catching SERP features can drive more users to click on their website than their competitors. Websites using schema markup have encountered a 40% boost in CTR, according to BlueTone Media.
  • Competitive advantage – Overall, structured data markup can simply help separate your business from local competitors, particularly through detailed elements that can appear in rich results, influencing users to consider your business. According to Milestone Inc. rich results derived from schema markup receive 58% of user clicks compared to just 41% for non-rich results.

Types of Schema Markup Relevant for Local SEO

Over 800 types of schema markup exist on schema.org, but not all are equally relevant to local businesses. Here’s a closer look at some of the most important schema markups that local businesses should focus on:

1. LocalBusiness Schema

This is the cornerstone for any local business, providing structured data for key business details such as name, address, phone number, business hours, payment methods and price range. LocalBusiness schema is a subtype of Organization and Place schema, focusing on information that is important to a user who searches locally. It is typically used when a business has a brick-and-mortar location with an address and publicly available information. You can specify your industry further with business subtypes such as:

  • AnimalShelter
  • AutomotiveBusiness
  • Dentist
  • EmergencyService
  • EntertainmentBusiness
  • FinancialService
  • FoodEstablishment
  • GovernmentOffice
  • LegalService
  • MedicalBusiness
  • RealEstateAgent
  • SelfStorage
  • SportsActivityLocation
  • TelevisionStation
  • TravelAgency

More specific/descriptive subtypes are available within many of these categories. 

Meanwhile, there are required and recommended properties to fill out that serve certain functions for LocalBusiness markups to be eligible for rich results. Required properties include: address, name, latitude, longitude, closes, dayOfWeek and opens. Some recommended properties include: aggregateRating, department, priceRange, review and telephone. Gathering accurate information for each of these categories is an important process when it comes to implementing schema markup for your business.  

2. Organization Schema

Organization schema should be implemented if a business is not open to the local public or doesn’t have a physical location, such as an ecommerce firm or a service provider that only does house calls. This markup is also eligible to appear in rich results on Google. Some common schema subtypes for Organization include:

  • Airline
  • EducationalOrganization
  • GovernmentOrganization
  • LibrarySystem
  • MedicalOrganization
  • NewsMediaOrganization
  • OnlineBusiness
  • PerformingGroup
  • Project
  • ResearchOrganization
  • SearchRescueOrganization
  • SportsOrganization
  • WorkersUnion

3. Review and Rating Schema

If your business has customer reviews, you can use Review and AggregateRating schema to display star ratings and review summaries directly in SERPs. These visual clues can significantly boost user trust and engagement. 

4. Event Schema

If you’re hosting local events like grand openings, workshops or sales, using Event schema can help your listings appear in event-rich results. This is particularly useful for community engagement which helps your brand get noticed and can enhance consumer trust. 

5. Product and Offer Schema

Using schema to showcase products, prices and availability can enhance ecommerce and local shopping visibility. This is particularly beneficial for retail businesses that are trying to showcase what they have to offer to consumers. Product schema can be broken down further into two categories: product snippet markup, used to provide search engines with product details for pages where users can’t make a purchase but can see things like reviews, prices and availability, and merchant listing markup, used for pages where consumers can make a purchase while seeing things like pricing, stock availability and shipping and returns.

6. AboutPage Schema

Users can get to know your business better through a quality “About Us” page. This is often a make-or-break factor for a business, as a firm without an “About Us” page could reduce trust and drive potential consumers toward competitors.

7. FAQ and HowTo Schema

If your site includes FAQs or instructional content, applying this schema can lead to rich search results, which again occupy greater attention. An FAQ page helps educate potential consumers while limiting customer support questions.

Other schema types that could prove beneficial for local businesses include: WebsiteNavigation, NewsArticle, BlogPosting, ContactPage, Webpage, Person and Video. Over 400 business types exist on schema.org, so most companies should be able to accurately label themselves.

How to Add Schema Markup to Your Website

Adding schema markup to your website may seem like a daunting task, but it can prove easier than it sounds. Here’s a look at a simplified way to do so:

1. Choose your markup type

The initial step is to decide what schema markup(s) you might want to add. Schema.org allows you to explore types of schema that are relevant to your business. Often, local businesses will begin with the LocalBusiness schema. Make sure all schema is accurate with what your business is and the type of content that is on your website.

2. Ensure accurate, up-to-date information and follow guidelines

Search engines will bypass outdated information that is no longer relevant in rich results, so make sure everything is up to date. Also follow guidelines provided for implementing schema markup, such as the ones provided by Google for LocalBusiness. Additional Google guidelines emphasize things like marking up visible content and avoiding misleading information.

3. Use Google’s Structured Data Markup Helper

Google offers a Structured Data Markup Helper that will guide you through the tagging process and generates the appropriate JSON-LD code.

4. Add JSON-LD to your website

Paste the JSON-LD code into the <head> or <body> section of your webpages. Various content management systems such as WordPress offer plugins like Rank Math or Yoast SEO that help simplify this process.

5. Test and validate

It’s important to make sure everything is properly in place before publishing. Using Google’s Schema Markup Testing Tool and Rich Results Test, or the Schema Markup Validator from schema.org, can help detect any potential errors. These tools can help measure the syntactical correctness (JSON-LD) on your schema markup and how it correlates with Google recommendations.

6. Monitor performance

Performance can be tracked using Google Search Console, where businesses can monitor metrics like impressions, clicks and other schema-related enhancements.

Areas of Focus and What to Avoid When Implementing Schema Markup

As with any strategy to help grow your business, there are several things to place a key focus on when implementing schema markup, as well as some common mistakes to watch out for.

Things to focus on:

  • Enhance pages that benefit from rich results – Businesses should place a key focus on pages that could show up and benefit them within rich results, such as product listings, reviews and articles.
  • Add as much relevant content as possible – Businesses should aim to fill out as much as they can provided their schema type supports multiple details. For example, LocalBusiness schema includes many details such as hours, location, etc. It is also important to use the most specific schema type, such as using Dentist over just LocalBusiness.
  • Ensure data is consistent – Details about your business should be consistent across all platforms, whether that be your Google Business Profile, Yelp or social media platforms. Schema details should align with other platforms to continue proving that your business is trustworthy.

Mistakes to avoid:

  • Inaccurate or outdated information – Schema should always reflect current data. For example, if your business hours change seasonally, your markup should be updated.
  • Overmarking content – While marking as much relevant content as you can may lead to greater visibility, it’s important to not overmark or apply schema to irrelevant content, as this could lead to a lack of trust in your structured data from search engines. For example, don’t add Review schema to a page that has no reviews.
  • Forgetting to test – Adding schema should ultimately help your business when it comes appearing more prominently in search results. However, it’s important to validate that it is working first. Otherwise, errors could prevent your business from displaying in SERPs.

It’s also important to note that schema does not ultimately guarantee higher rankings for your business, as Google has previously mentioned that schema markup itself is not a ranking factor. Still, it’s an indirect method to improve SEO by enhancing visibility, CTRs and user experience, all signals that can help boost your ranking over time.

As a result, implementing schema markup has become an essential step for businesses to keep up with their competition. While schema markup ultimately helps search engines understand your company, it will also help customers find, choose and trust your business.

How Structured Data and Schema Markup Have Impacted Real-World Businesses

Rakuten

Rakuten, a technology conglomerate based in Japan, has provided many services through the years, one being a home chef recipe service allowing chefs to post and share their own recipes on a website or app. Rakuten began using structured data in 2012, and started focusing specifically on Recipe schema a couple of years later.

After a few more years, Rakuten collaborated with Google to help maximize its structured data. The result was a significant boost in online traffic, as recipe pages saw 2.7x more traffic from search engines, while average session duration was 1.5x longer than before.

Jobrapido

Jobrapido, a leading job search engine headquartered in Milan, Italy, began using JobPosting schema several years ago. The goal was to improve visibility, attract more job applicants and improve user experience.

After the 2017 launch of Google for Jobs, Jobrapido saw increases in several metrics, including a 182% boost in organic traffic. The firm also saw a 395% increase in new user registrations from organic traffic, and a lower bounce rate from Google visitors to job pages.

Eventbrite

Eventbrite, an American live events marketplace and website, began using Event schema in 2015, aiming to boost visibility and discovery of events. This put it in position to further benefit as Google updated its search experience for events on mobile a couple of years later.

With users more easily finding events through Google Search and Google Maps, Eventbrite believes that it has seen a 100% increase in year-over-year growth of traffic from Google Search to event listing pages.

Best Version Media Can Help Your Business Grow Its Online Presence

How can you check to see if your website has relevant schemas? Talk to your web developer. Best Version Media can then help manage your online presence, making it easier for customers to find and trust your business through local search results.

Strong local listings, positive reviews, and effective reputation management are essential for local business success, and BVM provides support with all three. You can also streamline your efforts by bundling geo-targeted social media and display advertising campaigns, maximizing your marketing impact and budget from a single, easy-to-use dashboard.

Connect with BVM today to discover the right marketing strategy for your business.

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How to Use Customer Testimonials on Your Website the Right Way https://www.bestversionmedia.com/how-to-use-customer-testimonials-on-your-website-the-right-way/ Thu, 24 Jul 2025 14:00:00 +0000 https://www.bestversionmedia.com/?p=8092 A satisfied customer is among the most valuable assets a local business can have. They can foster long-term relationships that lead to word-of-mouth referrals and repeat visitors, ultimately boosting revenue.  However, an often overlooked benefit of a happy customer is their potential to provide a testimonial. A testimonial is typically a positive review of your […]

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A satisfied customer is among the most valuable assets a local business can have. They can foster long-term relationships that lead to word-of-mouth referrals and repeat visitors, ultimately boosting revenue. 

However, an often overlooked benefit of a happy customer is their potential to provide a testimonial. A testimonial is typically a positive review of your business in which a customer shares their experience with your product or service. It offers social proof that real people have interacted with your business and found value in it.

Many local businesses underestimate the power of testimonials, despite their significant impact on sales. Medill Spiegel Research Center reports that a product with five reviews is 270% more likely to be purchased than a product with no reviews.

While you may not have the resources that large corporations do, such as nationally televised commercials featuring celebrity endorsements, you can still gain a major advantage through simpler, more cost-effective methods.

This guide will walk you through everything you need to know about testimonials, from the different types, to how to gather them, to effective strategies for showcasing them on your website, along with some bonus tips. So without further ado, let’s dive into the various types of testimonials your business can collect and use to build trust and drive growth.

Types of Testimonials

1. Quotes

The most common type of testimonial, quotes are acquired directly through submission forms such as surveys and are simply the expressed opinions of real customers about your product, service, or business. They have been used across all forms of advertising for decades, including magazines, social media, and various other media channels. 

2. Interviews

As the nature of interviews allows, this format allows you to prepare questions with a specific purpose in mind. It’s an excellent way to collect detailed feedback that can generate insights into your offerings and ensure the responses are coming from verified customers.

3. Social Media

Sprinklr found that 246 million Americans are active social media users, making it a prime channel for collecting testimonials. Platforms like Facebook and Instagram are especially effective due to their interactive features, such as comments and shares, that allow for easy and widespread engagement.

4. Blog Posts

For more in-depth reviews, blog posts offer an opportunity to explore your business’s offerings in detail, educating potential, current, or returning customers. While commonly used by large corporations, blog testimonials are a great way for local businesses to gain a competitive edge. Customers, local influencers, or anyone familiar with your business may write them. 

5. Videos

Video testimonials are increasingly popular, as many internet users prefer visual and auditory content. Seeing real people speak about their experiences with your business adds a layer of credibility and trust. Typically, video testimonials should be kept under two minutes in length. If a lot of information is packed into a review, breaking it up into a series can help maintain viewer interest.

6. User-Generated Content

User-generated content is a broad term used to describe unsolicited feedback that’s provided without influence from the business. Blog posts and customer reviews fit into this category as well as content from third-party review sites such as Yelp.

7. Case Studies

Case studies generally only apply to more complex products and services that require added attention to demonstrate the value to potential customers. These in-depth studies are often used near the end of the marketing funnel to give potential customers the final push to make a purchase.

8. Press Reviews

While a press release is used to announce a new product, achievement, or update, press reviews discuss the quality of a new product or service. This can include things like new menu items at a restaurant or a recently added feature on a vehicle at a dealership.

9. Success Stories

Success stories are similar to case studies, except they focus on how the product or service helped the customer rather than how to use it. These are typically marketed towards new customers who are first interacting with a business, while case studies tend to appeal to those who have already shown interest.

How to Gather Testimonials

Now that we’ve covered the types of testimonials, it’s time to figure out how to collect them. While it may seem like a challenging or uncomfortable endeavor, many people are often excited and willing to give a testimonial under the right circumstances. 

The ideal testimonial comes from a satisfied customer who voluntarily praises your business without being prompted. These can often be found on platforms such as Google, Yelp, or your Facebook business page.

However, many customers need a little push to share their feedback, and there are several effective ways to encourage this. One of the easiest methods is to integrate testimonial requests into the buying process, prompting customers automatically after each transaction.

Email outreach is another productive method to gather testimonials. You could reach out to all previous customers requesting their feedback, and could even add incentives for responses, such as a discount code.

If you prefer a more selective approach, targeting previously satisfied customers would be an ideal target. These could be individuals whom you’ve talked with face to face, through a phone call, or a virtual meeting, as they are more likely to have an interest in publicizing their praise upon request.

While it may not be suitable for every business, partnering with a local influencer or public figure for an endorsement can significantly boost credibility. In this case, transparency is expected, and any compensation should be disclosed within the testimonial.

No matter how you choose to collect testimonials, authenticity is key. Prioritize reviews that include specific pain points such as product durability, customer support, and other aspects that your customers value. This demonstrates your commitment to solving customer problems and continually improving their experience.

Placing Testimonials

Gathering testimonials is important, but how you display them on your website can mean the difference between driving business and wasting time and money. Various options exist, and all can provide value in one way or another. Here are six effective placement options for your testimonials.

1. Dedicated Page

One of the most common strategies is to create a dedicated testimonial page. It can be used as a landing page that you include in social media posts, email marketing content, and other promotional materials to help drive traffic. While it may not receive much organic traffic from search engines, it remains a useful and credible resource.

2. Home Page

First impressions are vital, and your website’s homepage is often among the first interactions with your business for potential customers. Presenting a positive review near the top of the page can immediately establish trust and influence visitors who have already heard about your business and are interested in learning more.

3. About Page

Those who are unfamiliar with your business will often visit your about page to learn more about the history of your company and the people behind it. If you are in the service industry, such as plumbing or painting, this is especially likely. Meeting the visitor head-on with a positive experience from a past customer can add a personal touch to your story and assure they’ve found a company that is reliable and professional. 

4. Sidebar

If you use sidebar advertisements on your website, consider creating an ad for your business that includes a testimonial. This is valuable space as it often appears across every page on your site, meaning visitors can be influenced by the testimonial even if they weren’t searching for it.

5. Footer

The footer of your website is another opportunity for passive exposure. It may not be as frequently viewed as sidebars, but it’s still a spot that garners attention from those who’ve shown enough interest to scroll through your home page or a landing page. 

6. Product/Service Page

A visitor who reaches a specific product or service’s page is likely just one click away from making a purchase. Still, some may need one final nudge to make their decision, and a glowing testimonial could provide exactly that. Just be careful not to distract from the product or service information, as it could clutter the page and negatively affect the user experience.

When choosing the best placement options for you, keep in mind your website design, industry standards, and your marketing goals. It’s best practice to experiment with multiple placements to determine what resonates most with your audience. 

Bonus Tips

To take your customer testimonials to the next level, consider these tips for writing and displaying them:

  • Choose a legible font style and size to ensure all audiences can easily read and understand the content.
  • Show only the most relevant content and receive permission from the original author if any edits are made to their testimonial.
  • Clean up the text where necessary, but be sure to preserve the original meaning.
  • Include the reviewer’s information where appropriate, such as full name, photo, and job title, to enhance authenticity and trust.
  • Use negative space strategically to improve readability and help the testimonials stand out on the page.
  • Prioritize testimonials that quantify results, as they tend to be more persuasive.
  • Keep it simple and avoid forcing the user to click or hover to view a testimonial.

Improve Your Online Presence With Best Version Media

If you’ve done the work to collect and place testimonials on your website, you’ll want to attract as many eyes as possible to them. That’s where Best Version Media can help. With listings, reviews, and reputation management, you can increase your business’s online presence across multiple search engines, maps, and directories, all from one simple dashboard.

BVM also offers the ability to bundle display ads and social media campaigns to make the most of your marketing budget and ultimately drive sales.
Contact BVM today to get your new marketing strategy started.

The post How to Use Customer Testimonials on Your Website the Right Way appeared first on Best Version Media.

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