However, many business owners overlook the power of the marketing funnel and fail to use it to its full potential. Each stage of the funnel plays a vital role in the marketing process and, when used effectively, can be especially beneficial for local businesses. 

According to KhrisDigital, “95% of buyers choose a vendor who provides them with sufficient content which helps them navigate each stage of the buying process.” 

We’ve already covered the top-of-funnel (TOFU) and middle-of-funnel (MOFU) stages of the marketing funnel, and will now complete the series by discussing the final step, bottom-of-funnel marketing (BOFU). This stage is focused on converting prospects into customers and represents the culmination of a well-rounded advertising strategy designed to increase revenue and strengthen your brand.

Before diving into specific strategies for this stage, let’s first clarify exactly what BOFU marketing is.

What is BOFU Marketing?

Unlike the TOFU and MOFU stages of the marketing funnel, which focus on attracting prospects and educating them about your business’s offerings, BOFU marketing is designed to push potential customers toward making a purchase.

This stage involves content that is much more direct than the previous stages and is measured primarily by its conversion rate, which is why it’s often alternatively referred to as the “convert” stage. At this point, the prospect is presumably ready to buy; they just need a final nudge to take action.

Many local business owners find this stage comes naturally, especially if they have experience in sales. However, they may not be maximizing its potential. Others may be unaware of its significance in the overall process, resulting in missed sales opportunities.

Regardless of your level of sales experience, it’s important to understand the primary goals of this stage before exploring deployment strategies. As mentioned, the main objective is to convert leads into customers.

Several secondary goals support this objective. One is to demonstrate that your products or services outperform the competition. This typically involves addressing common objections related to budget, reliability, and trustworthiness.

This leads to another goal, which is to increase the confidence of prospective customers. If they haven’t purchased yet, it likely means they’re lacking the assurance needed to move forward.

Finally, BOFU is also an opportunity to evaluate the effectiveness of not just your bottom-of-funnel efforts, but your TOFU and MOFU strategies as well. If your conversion rate isn’t meeting expectations, it may be time to reassess each stage to identify where your funnel is falling short.

Now that we’ve clarified the importance and purpose of the BOFU stage, let’s dive into some strategies that can help you boost sales.

Strategies

There are seemingly endless methods to complete the marketing funnel. Every local business is different, meaning some methods may perform better than others. It’s essential to experiment with multiple tactics to determine what works best for your business, including strategies not listed here. Still, here are 10 effective approaches to help you launch your BOFU marketing campaigns.

Promo Codes, Discounts, and Limited-Time Offers

Every consumer is looking to make the most of their budget, and offering a deal can give your business a competitive edge. These offers work well in various marketing materials but are especially effective in email campaigns and in-store promotions. Limited-time deals create urgency, encouraging quick decisions. At this stage, customers already understand your value, so a small discount might be the final push they need to convert.

Personalized Email Campaigns

It’s well known that email marketing is among the easiest and most affordable ways of advertising for local businesses, but did you know that 59% of marketing professionals believe personalization is among the best ways to increase email engagement, according to Mailjet? By using data gathered from consumer behavior and interactions, you can greatly improve the effectiveness of your email campaigns by tailoring products and services to their preferences. Another impactful tool is sending cart abandonment emails. Data collected by Baymard Institute found that ~70% of online shopping carts are abandoned, so addressing this can rapidly increase sales.

Testimonials and Case Studies

If a lack of trust is holding a customer back, testimonials and case studies can help build credibility. Wyzowl discovered that 90% of consumers trust customer opinions more than a company’s self-promotion. Testimonials can be placed across your website and nearly any marketing material, while case studies work well in email campaigns and newsletters. 

Retargeted Advertisements

Display ads and social media campaigns are effective at all funnel stages. Retargeting these ads to people who have already visited your website or interacted with your brand helps keep your business top of mind. This approach maximizes your marketing spend and becomes even more effective when paired with a discount or special offer.

Trust Badges

Another tactic that can appear at any point in the funnel, trust badges provide similar value to testimonials and case studies. These badges can include awards you’ve won, your average star rating from review sites, and companies you’ve partnered with. These visual cues show consumers that your business is reputable, helping increase confidence during the buying decision.

Free Trials and Demonstrations

Confidence is key at this stage of the marketing funnel, and offering potential customers the chance to use your products or services for free or see them in action before making a purchase is a great way to build that confidence. Be clear that trials are obligation-free to ease concerns. Demonstrations are great for overcoming objections by showing exactly how your product or service addresses customer pain points.

Customer Support

While some local businesses may not have sufficient resources to employ a customer support team, it’s still a highly effective tactic that can be adapted for any budget. Whether via phone, email, or live chat, personalized assistance helps resolve last-minute objections. According to Tideo, live chat is preferred by 41% of customers, compared to 32% who prefer phone calls and 23% who prefer email. Additionally, 63% are more likely to purchase from a website that uses live chat widgets. There are free tools available to implement chat widgets, making this a worthwhile strategy for any business.

Checkout Page Reviews

For businesses that rely on online sales, displaying reviews on the checkout page is a simple and persuasive tactic. Reviews help build trust and can also address unanswered objections, providing the reassurance needed to finalize a purchase.

Pricing Page Optimization

Optimizing your pricing page can include several elements previously mentioned, such as free trials, live chat, and reviews. It should be as transparent as possible so the user can make an informed decision without navigating off the page. This can also be an opportunity to perform A/B testing with different designs and messaging to see what users respond to best.

Product Comparisons

This is one of the most aggressive strategies at this stage of the funnel. It directly compares your offerings to a competitor or a generic brand, proving where your business exceeds theirs. Be careful not to create a negative image around your brand by disparaging your competitors. Instead, focus on where your brand excels, such as features, price, and service.

General Tips

No matter how you approach the bottom of the marketing funnel, there are four essential best practices that will help maximize its effectiveness.

Identify Audience

The BOFU stage is designed to push interested and informed prospects toward making a purchase. That’s why it’s critical to ensure your messaging targets the right audience. Using BOFU strategies on individuals who aren’t ready can be off-putting and may drive them away. By tracking interactions on your website, social media, and other advertising channels, you can better identify those who are ready to purchase, ultimately helping you get the most from your marketing budget.

Utilize Multiple Strategies

Each BOFU strategy appeals to different types of consumers. Using a diverse mix allows you to reach a wider audience. Relying on only one or two tactics or limiting your use of marketing channels can restrict your results and lead to missed opportunities. This principle applies to every stage of the funnel, but is especially crucial at the bottom. You’ve already done the work to get leads this far, so now the goal is to get them across the finish line, and different people are persuaded in different ways.

Conduct A/B Testing

A/B testing is key to maximizing both your budget and campaign performance. Testing elements like layout, design, copy, and calls to action can uncover what resonates best with your audience. These insights can boost revenue without requiring additional ad spend and help you avoid the time sink of constant guesswork.

Conversion Rate Optimization

At the end of the day, conversion rates are what matter most to local business owners. CRO involves analyzing your campaign performance and identifying where leads are being lost. By making data-driven adjustments, you can continually fine-tune your approach to boost results. Since the marketing landscape is always evolving, staying current and adaptable is essential for long-term success.

Find Out How Best Version Media Can Help

A comprehensive marketing strategy can be challenging for many local business owners who are focused on the day-to-day operations of their business. Best Version Media makes it easier by bundling geo-targeted social media and display ad campaigns that help you maximize your budget while reaching the right audience.

BVM also provides listings, reviews, and reputation management, all from one easy-to-use dashboard, allowing you to efficiently manage every aspect of your marketing efforts.

Contact BVM today to get started and elevate your brand.

The post 10 BOFU Marketing Strategies Every Local Business Should Be Using appeared first on Best Version Media.

This step is vital in the buying process for many consumers, which is why every local business should take it seriously. Responding appropriately serves several purposes, including building trust and credibility within the community and demonstrating that you care about your customers and are willing to make improvements when needed.

It’s also important to address reviews across all platforms where consumers can leave feedback. Google is the most widely used review platform and plays a major role in your business’s visibility. Responding to Google reviews can boost your local SEO, making it easier for potential customers to find you.

That said, it’s equally essential to respond on other platforms. Facebook, the most popular social media site, offers a powerful opportunity to connect with your local community. Reviews on Facebook are often highly visible, especially in neighborhood groups and local pages.

Other platforms to monitor include Yelp, Trustpilot, and TripAdvisor, among many others. All contribute to building a sense of community around your business, so making review engagement a regular part of your weekly, or even daily, routine is critical.

This guide will walk you through how to respond to every type of review, because each one matters. But before we dive into response strategies, let’s explore the kinds of reviews you’re likely to encounter and how best to handle them.

Types of Reviews

Determining the type of review is the first step in crafting an appropriate response. Most review sites make this easy by using a star rating system, typically ranging from one to five stars. While this is a helpful starting point, it’s crucial to read each review in full before deciding how to respond. Some five-star reviews may include minor complaints, while some one- or two-star reviews might contain positive remarks.

With that in mind, here are the four main types of reviews found across most platforms:

Positive Reviews

The most welcome of the bunch, positive reviews praise your business, whether it’s your products, services, customer experience, or staff interactions. These are the reviews you hope to see most often, as they’re likely to influence potential customers to choose your business over competitors. While usually rated four or five stars, some three-star reviews may still contain positive comments worth acknowledging.

Negative Reviews

Although no one likes receiving negative feedback, these reviews present a valuable opportunity to show that you care. Addressing real issues shared by customers allows you to demonstrate your professionalism and dedication to improvement. By responding thoughtfully, you can turn a bad experience into a positive impression. These reviews typically appear as one- or two-star ratings.

Neutral Reviews

Neutral reviews are becoming increasingly rare, but they still deserve attention. Usually rated at three stars, these reviews don’t clearly fall into the “positive” or “negative” category and often reflect an average experience. They may highlight both strengths and areas for improvement, making them a good opportunity to earn repeat business with the right response.

Troll Reviews

Troll reviews are fake, malicious, or exaggerated posts that provide little to no constructive feedback. They may come from disgruntled customers, competitors, or even random internet users. These reviews often stand out due to excessive punctuation, emojis, ALL CAPS, or language that doesn’t appear genuine. While you may easily identify them as illegitimate, others may not, which means it’s still important to respond appropriately. Troll reviews can have any star rating but tend to be extreme without clear justification.

Responding To Reviews

Now that you’ve identified the type of review you’ve received, it’s time to craft your response. While some businesses opt for canned replies for each review type, the best practice is to personalize every response. This gives you a valuable opportunity to stand out from competitors and genuinely connect with your community.

Instead of using a template, follow these tips to respond effectively to all types of customer reviews and experiences:

Positive Review Responses

Though they’re not always providing critical feedback and may just want to praise your business, it’s still crucial to show your appreciation for a positive review. It can further cement that you have a customer for life, and perhaps more importantly, an advocate you can rely on in the future.

Here are some tips for responding to positive reviews:

• Personalize each reply, which means addressing specific aspects of the review that the customer enjoyed about your business. If the review mentions they had a good experience with customer service or that a product worked as intended, be sure to reference those details in your response. This shows that you read through the review and valued their input.
• Be genuine, as it goes a long way towards showing your appreciation for your customers. It signals to readers that you actively participate in the community, and it reinforces their behavior, which can lead to a return to your business and even word-of-mouth referrals. 
• Explicitly encourage additional interactions, such as suggesting a product that complements another they’d previously used or simply expressing your excitement to interact with them next time. However, be careful not to push too hard, as it could become off-putting and deter the reviewer. 
• If a customer took the time to highlight your business, maximize this opportunity by returning the favor and showcasing them in your marketing campaigns. Feature their praise on your website, social media posts, and any other platform that has space for their opinion. Turning praise into promotion can be a major win for your brand.

Negative Review Responses

Negative reviews can be hard to digest, but they’re just as important to read and respond to as positive reviews. According to GatherUp, which surveyed 1,200 US-based consumers, 69% expect to see an apology for a customer’s poor experience. It’s an opportunity to prove you hear your customers and value their feedback, while also improving your business operations. It can also influence those who’ve had a negative experience to return and give your business another chance.

Here are a few tips for responding to negative feedback:

• Start by taking responsibility for the poor experience and offering a sincere apology. Show your respect with a mature response that doesn’t come off as defensive or dismissive of their criticism. Remember, this response won’t just be read by the person who submitted the review, but anyone trying to learn more about your business through reviews. 
• Resolve the issue to the best of your ability. Propose a solution in the form of a replacement, refund, or store credit, but be sure not to over-promise.
• Some issues can’t be resolved from a single message and require a deeper understanding. Providing your contact information to continue the conversation offline allows for more time to resolve the issue and avoid a long dispute. Once an issue is resolved, be sure to follow up and ensure no other issues have arisen. This could even lead to future positive reviews from those who rated your business poorly in the past.
• If someone’s review led to a change in your business, let them know. Whether you tell publicly or privately is your decision, but either is a powerful way to show you heard their complaints rather than brushing them off. 

Neutral Review Responses

These reviews are the most frequently overlooked by business owners, as they don’t present themselves as an initial priority. However, every review deserves a response, and neutral feedback should be treated equally important. They offer the chance to tip the scales in your favor and turn them into a positive review by the end of the process. 

Here are tips for responding to neutral reviews:

• As with all reviews, start by thanking them for taking the time to provide their thoughts. While on the surface it may not appear as valuable as other reviews, it can end up just as important.
• If they kept their feedback generic, ask for specifics. It shows you’re interested in what they have to say and can lead to helpful criticism that others may agree with.
• Like negative reviews, neutral reviews may have a complaint, and it’s usually relatively minor. Treat it the same as a major issue and offer a resolution that’s appropriate for the situation.
• If you’re receiving a high volume of neutral reviews that don’t particularly seem important on their own, look for patterns that could reveal underlying issues. 

Troll Review Responses

Your first instinct with troll reviews is likely to ignore and forget about them. However, keep in mind that potential customers see them as well, so responding is still necessary to show it’s been addressed and you pay attention to all feedback, even if it isn’t particularly helpful.

Adhere to these tips to navigate fake reviews:

• Don’t confuse negative feedback with trolling, as there are distinct differences. Trolls aim to provoke a reaction for their amusement, while negative reviewers are just expressing their experience. 
• While it may be tempting to fight fire with fire, professionalism must prevail. Stick to protocols and respond politely, as you would with anyone else. Showing restraint in these situations proves you’re willing to listen to all feedback, even if it comes off as excessive and unhelpful. It will also dissuade other trolls from following suit, as they’ll see they won’t get the type of response they’re looking for.
• If you’re unsure if feedback is real or fake, treat it like it’s real and offer to talk with them offline. Trolls often won’t want to engage further, yet you’d still show you valued their response. 
• Sometimes, trolls reveal themselves very obviously. In these cases, you can show your personality by poking fun at the feedback. Be sure not to stray from your brand’s voice, as it can be easy to get caught up in the moment. 
• Some trolls take it too far and post reviews that you don’t want potential customers to see. Report or flag content that is deemed inappropriate, abusive, or violates the guidelines of the platform to initiate the process of having it removed. 

General Tips

While personalizing messages based on the type of review is important, some guiding principles apply to all feedback and can help ensure consistency. Apply these suggestions to help improve your local credibility and increase your online presence:

• The timeliness of your response is key. GatherUp found that, “36% of your customers expect a response within 1 day, and 30% want to hear back within 3 days.” These percentages can vary by demographic, but a good general rule of thumb is to respond within 24-48 hours of the review being posted.
• Maintain a professional tone that’s consistent with your brand and provide personalization as often as possible in your replies. Using the reviewer’s name and addressing specific concerns will help you appear genuine.
• Keep reviewers informed on any updates to your business due to their feedback. It proves you regularly evaluate your business and value their opinions. 
• Track your reviews to monitor if your overall rating is increasing or decreasing. If you haven’t been responding to reviews and plan to start, make a note of your current status and evaluate the effectiveness of your new strategy over time.
• Don’t just read and respond to reviews, but truly listen to what they have to say. While some reviewers may come off as extreme and difficult to deal with, every review provides an opportunity to better your business.

Let BVM Help You Manage Your Reviews

Monitoring every review platform can feel like a challenge, especially for local business owners who already have a full schedule. Still, it’s important to pay attention to reviews, and Best Version Media makes it easy.

With reviews, listings, and reputation management from one simple dashboard, you can track your online presence across every platform without wasting precious time. BVM also offers social media and display advertising bundles, which help maximize your marketing efforts and ensure your business grows.

Get in touch with BVM today to take your business to the next level.

The post Are You Replying to Reviews the Right Way? A Guide for Local Businesses appeared first on Best Version Media.

However, that doesn’t mean it’s an impossible task. There are several methods that local businesses can use to drive sales, and it all starts at the top of the marketing funnel. 

What Is a Marketing Funnel?

A marketing funnel is a visual representation of the stages that potential customers go through before making a purchase. It serves as a guide for marketing teams to generate leads through content and lead individuals through the buying process.

The funnel consists of three stages: top-of-funnel (TOFU), middle-of-funnel (MOFU), and bottom-of-funnel (BOFU). While all stages are vital to the process, this blog will focus on the first stage, as it’s the starting point for new customers to find and interact with your business. According to HubSpot, “At least 47% of buyers view three to five pieces of content before engaging with a sales rep, and most expect brands to create content to gain their interest.”

TOFU content intends to address that and build awareness among potential customers. You’re not selling anything yet; instead, you’re simply increasing brand recognition by creating content that engages and informs while improving search engine optimization (SEO).

This means it’s essential that the content demonstrates your expertise and authority in your industry, ultimately encouraging individuals to move further along the funnel. There are several ways to achieve this, and some ways will work better than others depending on your marketing goals, target audience, and other factors.

To help you get started with your marketing funnel, here are 10 effective TOFU tactics that local businesses can use to attract interest and drive sales.

Tactics

1. Content Marketing

Content marketing is valuable at every stage of the funnel, but it’s especially crucial at the top. Its greatest strength is its ability to adapt to any audience and for any objective, whether it’s addressing pain points, explaining your products or services, or showcasing your general expertise. Content marketing can take many forms, including blogs, infographics, videos, case studies, and more.

2. Social Media

Social media advertising offers a variety of platforms and marketing strategies to choose from. The platforms you choose typically depend on your target audience. For example, Facebook tends to attract an older demographic, while Instagram appeals more to younger users. Your content strategy will also vary based on your audience. Creating eye-catching graphics, hosting giveaways, and running contests are just a few effective ways to use social media at the top of the funnel.

3. Search Engine Optimization

When someone searches online for the products or services you offer, you want your business to appear as early as possible in the results. HubSpot reports that 75% of search engine users never scroll past the first page of results, and 61% click on one of the top three results. To improve your ranking, include common keywords and phrases on your website that your target audience is likely to search for. This strategy often overlaps with content marketing, as blogs, infographics, and similar content can help boost SEO. If you’re new to your industry or community and find it difficult to compete with established businesses in the surrounding area, consider targeting secondary markets with your keywords and phrases.

4. Display Ads

Display advertising is highly effective for local businesses for multiple reasons. One of the biggest advantages is the ability to target internet users based on geographic location. You can customize your targeting to reach only the areas you serve, and your ads can appear across nearly every website your local audience visits. Display ads also allow for creative freedom, as they can achieve many goals and have several different placements on websites.

5. Testimonials

If you’re trying to establish credibility with someone unfamiliar with your business, testimonials are one of the most effective ways to do so. Research from Wyzowl shows that “9 out of 10 people say they trust what a customer says about a business more than what that business says about itself.” Testimonials can be collected and displayed in various ways, and experimenting will help you determine what works best for your business. Common sources include reviews on listing sites and social media pages, which are often unsolicited and perceived as more authentic.

6. Direct Mail

While it may seem outdated in today’s digital age, direct mail can still produce impactful results, especially for local businesses. Like display ads, direct mail can target specific audiences and often feels more personal than digital marketing. It tends to leave a longer-lasting impression and is far more likely to be read in its entirety. It also offers more space for detailed and visually appealing designs compared to limited online ad formats. Local newspapers and magazines are still regularly distributed, helping maintain a strong connection between advertisers and their communities.

7. Referrals

Word-of-mouth marketing is among the oldest forms of advertising, yet it remains one of the most effective. Like testimonials, referrals tend to be more trustworthy than traditional ads. While it’s ideal when satisfied customers voluntarily refer others to your business, you can also encourage referrals with incentives. Offering discounts on future services or bonus credits can build customer loyalty while expanding your reach, without using significant marketing resources.

8. Broadcast Ads

Television, radio, podcasts, and videos are excellent platforms for forming emotional connections with consumers. These formats allow for creative storytelling that appeals to your target audience better than many other advertising options. They also provide the opportunity to be selective with the channels you advertise with, as each platform hosts a variety of shows with a wide range of topics.

9. Sponsorships and Events

Sponsoring or participating in local events is a great way to increase brand awareness and foster a sense of community. Setting up a booth at a fundraiser or festival, or sponsoring a local youth sports team, are just a few examples that have proven to benefit local businesses. These efforts are typically cost-effective and offer face-to-face interaction with potential customers, something digital advertising can’t replicate. 

10. Influencer Marketing

While large corporations have the resources to hire celebrities to endorse their products, local businesses can adopt a similar approach on a smaller scale. Many communities have local influencers with dedicated followings who share content about businesses, events, and news in the area. Collaborating with these influencers can boost your credibility and help you reach audiences you might not have accessed otherwise.

Let Best Version Media Help Boost Your Brand Awareness

You don’t have to increase brand awareness on your own. Best Version Media offers the ability to bundle geo-targeted social media and display ad campaigns, helping you maximize your marketing budget and reach only the audiences most valuable to your business.

In addition, BVM provides listings, reviews, and reputation management, all from one easy-to-use dashboard, so you can efficiently manage every aspect of your advertising without wasting valuable time.
To take the next step in your marketing journey, reach out to BVM today.

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